Brands and Businesses utilizes Feedback and reviews management tools to develop closer relationships with their customers. You can easily learn more about your products and services by learning more about your clients and customers. You will be better equipped to develop strategies that will drive your business’ growth if you have information on purchase records of your products, buying habits, and their personal likes and dislikes.
Trustpilot is one of the popular online review platform that specializes in this regard. It allows customers to provide feedback and review regarding your services and products. Their pricing starts at $299.00 per month and includes a free trial for business organizations with 1 to 500+ employees. Most people use Trustpilot to handle their campaigns, dashboards, and trace back the negative feedbacks, but it might not be the best option for you. There are many other competitive options and alternatives, whether your priority is ease of use, pricing, user rating, or value for your money.
Customer service and features and other significant elements, including shared functionalities and benefits, also needed to be considered when choosing an ideal Trustpilot alternative. At Pixarhosting, We’ve taken the liberty to compile a list of the best online review software/platform that that reviewers voted as the greatest overall alternatives to Trustpilot.
1. Yotpo
Yotpo is a leading ecommerce store marketing platform. Yotpo empowers brands to develop smarter, higher-converting experiences that sustain and spark consumer relationships. It assists internet retailers in generating product reviews and utilizing these reviews to increase sales. Yotpo is a plug-and-play social reviews and ecommerce tool that accumulates more verified reviews than its competitors. It also provides clients with a user-friendly, mobile-first review experience.
Yotpo is an official partner of Shopify Plus, Google, and Facebook, which makes it simple for businesses to use their customers’ content across all marketing channels and optimize customer experience to boost on-site conversion. Until today, Yotpo has raised over $101 million in investment and employs more than 300 people worldwide. Yotpo allows brands and businesses to optimize, measure, and modify their content at once. Their software complies with GDPR and has been approved by SOC2 and Privacy Shield to keep companies’ data safe.
2. ShopperChecked.Com | Free
ShopperChecked was made by Simmon and Rebecca in 2016 with a vision to build a platform of trust and transparency. ShopperChecked.Com brings Online Consumers and Businesses to a place where both of them can interact with each other.ShopperChecked.Com is completely free to use and is 100% Transparent.
ShopperChecked.Com is the place where users write their experiences about a business which helps other users in choosing the right business for their needs. Our Sole purpose is to host reviews that are transparent which provides businesses with more opportunities.
They Offer More than just a Review Collection Hub.
They Offer Full Visitor Analytics Tool For Incoming Visitors.
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3. Bazaarvoice Connections
Bazaarvoice Connections is a platform that enables brands and businesses to reply to customer reviews and questions about their products and services across different retail websites, impacting in-store and online sales, reducing returns, and increasing brand loyalty. Their extensive enterprise-level technology, social, retail and search syndication network, product-obsessed community e.t.c provides retailers and brands the resources they need to create smarter shopper experiences across the customer journey. It’s like having a salesperson in the digital shopping aisles when you use this software. One published response to a review or customer query can have a significant impact on future sales and loyalty. They have partnered with Google and has a decade of experience assisting clients in attaining the highest volume, insights and reach from a wide range of content generated by users.
The moderators at Bazaarvoice Connections is fluent in almost 40 languages, so they can assist you as your business expands globally. Retailers can easily use this tool to find ways to improve performance and gives businesses a holistic approach.
4. BirdEye
BirdEye is a multi-location marketing platform that helps organizations create the finest customer experiences at every stage. They were founded in 2012 and is based in Palo Alto, and is led by Google, Amazon, Salesforce, and Yahoo alumni. Salesforce founder Trinity Ventures, Jerry Yang (Yahoo co-founder), World Innovation Lab and Marc Benioff are all investors in Birdeye. This is an automated platform that collects reviews, converts leads, runs surveys, texts consumers, and provides referral rewards to the same using data and advanced software.
Every day, more than 60,000 businesses of all sizes use Birdeye to be found online and chosen through reviews, referrals, and listings; to engage with leads and clients on their preferred channels; and to give the best customer experience with insights, ticketing, and survey tools. Brands and businesses uses this feedback to fix issues in their systems and plan strategies for the future of their business. Whether the company has a few branches or hundreds of wings, BirdEye assists in every way possible to help it thrive in this competitive market. Its services benefit a wide range of businesses, including those in healthcare, finance, automotive, education, real estate, and other fields.
5. Podium
Podium is a powerful online review platform that is designed to help brands and businesses boost local interaction, manage online reviews, text and gather feedback from customers. To make client interactions convenient and simple, the platform focuses on familiar channels. Their cutting-edge system is precisely engineered to work with your existing setup. Their software has some critical features that allow you to maintain control over your consumer interactions. It helps organizations with the management of multi-location listings, online reviews, consumer sentiments, reporting, and communications. As a result, classifying, filtering, and replying to any customer review received by your company can be done instantly. This improves visibility of your business and influences buying decisions, resulting in increased production.
By enhancing exposure on your important websites, Podium also aids businesses to stand out in local SEO searches. It is an excellent software that helps you achieve a well-balanced internet presence. Additionally, the platform enables you to obtain genuine customer feedback and receive valuable business knowledge. However, even with all these benefits, Podium is only available is in Australia and the United States.
6. Reviews.io
With innovative review services, Reviews.io lets businesses use the power of their customers’ voices to drive sales and brand confidence. They are licensed by Google Review Partner. Google Seller Ratings are influenced by company and product reviews, which can be carried over to Ads, Rich Snippets, and Google Shopping. Merchant Review Collection, Product Review Collection, and In-Store Review Collection are just a few of the review collection solutions developed by Reviews.io. Verified customers can provide reviews by responding to automated email and SMS requests. The platform adheres to Google’s tight moderation policies, which means that reviews are only removed if they are deemed to be non-compliant. This promotes complete transparency, and the opportunity to respond publicly guarantees that brands are able to successfully manage negative comments.
Reviews.co.uk is dedicated to giving websites all over the world the finest social review experience possible and providing tailored solutions. The developers at Review.io would y construct custom solutions to meet your specific business requirements. Rich Snippet-friendly widgets can be simply embedded straight onto a brand’s website, assisting in the generation of stars in organic search results. They don’t lock their customers into long contracts and doesn’t shy away from difficult assignments.
7. Yelp
Whether you’re looking for a restaurant, handyman, hair salon, or bar, Yelp is a smartphone app for finding the best businesses in your neighborhood. You may read other reviews of users, hints, and advices. You can also view user images of the business, using the app. In addition to the ratings and reviews, users can also gather information about the business’s hours of operation, address, and phone number, Yelp is a popular review website on the internet and is extremely powerful, making it a formidable ally or an odious enemy.
If your organization’s business has a Yelp rating of 3.5 stars or higher, you have the entire world in your palms and clouds in your coffee. You’ve got a hard life if you get less than three stars. More than a few businesses have been known to suffer as a result of poor Yelp ratings.
8. Broadly
Broadly is a small business customer experience and online reputation management software. It can be used to solicit feedback, generate additional leads, and engage customers in order to foster long-term connections. Organizations can utilize their feature enriched software to improve their online reviews, generate low-cost leads, and raise their brand awareness. You can also reply to customer reviews from Google, Facebook, and other popular social media sites via all-in-one place with Broadly.
A web chat feature is provided by Broadly which improves lead retention by allowing marketers to initiate a real-time dialogue with website visitors. The service gives brands a 360° picture of all client related interactions, allowing them to provide the most accurate and consistent customer experience possible. Invoices can be sent to customers mobile by email or SMS, and they can pay online at any time and from anywhere. Its dashboard feature allows for extensive tracking of individual feedback and team performance in order to ensure a great client experience.
9. Mention
Mention keeps you informed about what people are saying about your company on the internet and social media. Its real-time monitoring features can provide you with information about your organization as they happen. Mention also offers automated generated reports that can provide further information and insight into what these web and social media mentions represent for your company. These reports can then be shared with both internal corporate employees and external clients. By monitoring the web and social media for mentions of your competitors’ brands, Mention allows you to know what they’re up to. As a result, you can learn from both the good and bad aspects of their scheme plan. Boolean alerts come standard with Mention, allowing you to keep a closer eye on what people are saying. It also enables you to identify industry influencers so that you may design more effective outreach initiatives.
10. Shopper Approved
Shopper Approved is a customer review and rating service platform that operates in the United States and throughout the world. Customers’ ratings and reviews, including video testimonies, are curated by the app and distributed to a large network. Businesses become more visible and appealing to their target audiences as a result of this. Because the app does not provide incentives for evaluations, businesses can always rely on genuine client feedback.
When a potential customer purchases any service or product from online, they desire and actively seek reassurance that they’re making the right choice. And the way to obtain that assurance is from the ratings, feedback, and reviews of other consumers. This is advantageous to businesses as this allows them to gain insights and learn from the repeated feedback of their loyal customers in order to improve their services.
11. Brand24
Brand24 is a simple, yet a reliable social media monitoring software, allowing you to keep track of what others are saying about your product, brand, company, and industry on popular social media platforms. It has built-in marketing analytics, from which you can extract useful insights to help you make data-driven decisions. It is suitable for organizations of all sizes and comes in three pricing packages to suit the demands of individuals, small businesses, and huge corporations.
Mentions and comments on social media spread quickly and are easily shared. This is why Brand24 is designed to be quick, with the ability to record comments in real time, soon after you publish your social network postings. It allows you to respond and resolve concerns and help you manage your online reputation, analyze and evaluate marketing initiatives, track your competitors, obtain client feedback, conduct social selling, and more.
Choose Your Ideal Review & Feedback Management Software
We, at Pixar Reviews, compiled you a list of the best Trustpilot alternatives that are available right now on the market today. Nevertheless, just keep in mind, while this list illustrates the various pros and weaknesses of these software solutions, it is only a beginning. There are other several Trustpilot competitors, where you’ll almost certainly find services with similar or even higher ratings. As a result, we strongly advise you to delve deeper into the products that have piqued your interest. Keep in mind that while each of their qualities has advantages, you must never neglect the disadvantages they offer. Furthermore, you must weigh them to see if the software you choose is the best fit for your company. Examine all the other offerings and features provided by the company, and choose your ideal solution before making your final decision.